New visa system enhances customer services

The Ministry of Interior confirmed the ministerial resolution No. 22 for the year 2014, which regulates the services and the new visa and fees system of the Naturalisation, Residency and Ports Affairs sector, which will enhance the development of the services provided for customers.

He stated that the decision is an embodiment of the U.A.E. Vision 2021, the federal government’s ambitions of becoming a world leader, keeping pace with international applications and utilising these in every service provided for customers. The decision also aims to provide integrated, multifaceted servicing channels based on standards of quality, efficiency, and transparency. The new decision corresponds to the efforts of the MoI in order to unify the charges of the services provided for customers at the General Directorates of Residency and Foreigners Affairs in the U.A.E.

Additionally, Brigadier Al Khodr pointed out that the new decision reinforces the commitment to the regulations of the entry and residency law for foreigners. It also enhances the implementation of the innovative ideas that develop services, systems and programmes that promote the development of the sector. Ideas include establishing a fund to contribute to the costs and expenses of tracking and deporting violators of residency law, and organising a process that ensures uniformity and proportionality between services and their fees, taking the added value to customers into consideration.