Dubai Foundation for Women and Children helpline operator reveals

The Dubai Foundation for Women and Children revealed it has received 31 cases of child abuse this year, a helpline operator has given an insight into what her job entails.

Ateyat Hussein is senior customer service representative at the foundation, and a regular worker on the 24-hour helpline.

?Once a helpline agent receives a call, the first screening is done to know whether the victim is in a safe place or not,? Ms Hussein said.

?Then we obtain the caller?s complete details, the problems the caller is facing, and then log it into the system.?

She said the system was designed so that helpline workers could immediately start logging the details of the case.

Ms Hussein said she was honoured to work for the shelter, and did it ?to serve its cause and to serve a humanitarian cause?.