DIFC Courts lead way in customer service

The DIFC Courts, the UAE’s English-language common law judicial system based in the Dubai International Financial Centre, played a leading role at this week’s global conference on court excellence at The Hague, in the Netherlands.

The three-day event in the international city of justice focussed on: ‘The challenge of developing and maintaining strong and just courts in an era of uncertainty.” It was organised by the International Association for Court Administration (IACA) and it featured the first presentation by a UAE female.

The DIFC Courts delegation consisted of HE Justice Ali Al Madhani, Registrar Mark Beer and Reem Al Shihhe, the Courts’ Head of Human Resources and Business Excellence.

Justice Ali Al Madhani and Reem Al Shihhe were panellists for the session on ‘The International Framework for Court Excellence’. Here, Reem presented concepts for improved customer engagement and higher service standards worldwide – the first female UAE courts professional to be invited to do so. Mark Beer moderated a separate panel on innovative court automation

via DIFC Courts lead way in customer service | DIFC Courts | AMEinfo.com.