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Dubai Electricity and Water Authority (Dewa) has asked customers to make sure there are no leaks in their internal water systems to avoid waste and prevent excessive costs.
The utility said in a media statement that it is promoting this message to provide services to the highest standards of efficiency and reliability. Dewa?s systems can discover faults in external connections before the metres, it said.
Dewa said it received a ?thank you? note from a customer, praising the utility?s efforts and customer care. The organisation?s customer service contacted the customer when the invoicing system registered an irregular increase in his monthly bill, even before the customer could himself notice the increase.
The customer used a specialised technician to examine the internal connections, where a leak was found and repaired. This limited water wastage and reduced his monthly bill.